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Turnaround and Deadlines

  1. When can I expect to receive my order?
  2. I'm on a deadline. Is it possible to expedite my order?
Q.
When can I expect to receive my order?
A.

Our turnaround times are affected by many variables. One of the most important things you can do to ensure your project is completed in a timely manner is to make sure that any artwork you submit is print-ready.  

 

As long as we have all the details of your order right form the start, the order process will be very quick.  If there are missing details or the print files are not of good quality this will certainly delay the production.

 

Most standard items can be completed in 3-7 business days.  For urgent requests , always call the office to discuss the timeline.  We do offer expedited timeline options, and pricing will be adjusted based on the timeline you are able to a lot for your order.

Q.
I'm on a deadline. Is it possible to expedite my order?
A.

If your printing project has a 'crisis deadline,' please call our office and speak to one of our team members as soon as possible.

Even if your art file is not ready, by calling us and discussing a hard due date in advance we can help plan ahead- and set aside time on the production schedule to ensure your deadline is met.

Normally, our schedule revolves around "one day per task." For example, we allow one day for printing, one day for folding, one day for drilling, etc. So the number of tasks your project requires can equal the number of days of turnaround we'll need.

Sometimes, however, we can provide rush service, but we need to talk to you quickly to determine how we can best help. We also ask for your understanding that completing your job early means our other customers will have to wait longer for their orders, or our staff will have to work overtime to meet the deadline, so additional charges may apply to any expedited orders.